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FAQs & Policies

Frequently Asked Questions

general-faqs
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  • What is the check-in process?
  • Is there an age limit?
  • Can I buy my general admission ticket in advance?
  • What do I need to bring beforehand?
  • What is included in the general admission ticket?
  • What is the cost of general admission?

First-time guests will be asked to fill out forms to ensure a pleasant and relaxing visit at Spa Castle. After paying for admission and filling out these forms, guests will receive a wristband to make electronic purchases with and access the locker rooms. In the locker room area, guests will receive a uniform to change into and have access to the rest of the facility. (All transactions made with the wristband will be paid for at check-out. )

Spa Castle New York and Spa Castle Texas do not have age limits. However, Premier57 has a specific admissions age policy.
Yes, general admission tickets may be purchased online at our individual location websites.

Visitors are encouraged to bring a swimsuit. Towels and bathrobes are provided.

Visitors will have full access to our facilities saunas, pool areas, baths, lounges and locker room. Massages, spa treatments, food and beverages require separate purchases.

Entry fees vary upon each location. Please refer to our individual location websites for more information.

Don’t see your question?

Feel free to contact us here.

FAQs & Policies

Policies

Behavior

  • For the comfort of all guests, Spa Castle does not allow any form of public displays of affection, including but not limited to hugging, kissing, touching, sitting on laps, etc.
  • Parents/guardians are responsible for supervising and accompanying anyone under the age of 21

Cell Phones

  • Refrain from cell phone use inside the saunas, in our quiet sleeping areas, and service departments
  • Be respectful and aware of your surroundings and those around you

Alcohol & Smoking

  • Spa Castle is a smoke-free environment
  • NO electronic cigarettes are permitted
  • No alcohol is to be brought on the property for any reason
  • Spa Castle holds a No Tolerance policy against Under-age drinking and drunk behavior

*a more detailed policy list can be found on our separate location websites.

A Four Season Family-friendly Urban Resort

info@spacastleusa.com

© Spa Castle 2020. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited.
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